Episode 239
Elevate your company culture with an internal Net Promoter Score
This episode of The Art of Entrepreneurship is for anyone who wants to know what their team is really thinking (but is too afraid to ask).
A Net Promoter Score, or NPS, is a common tool for measuring customer experience. It asks customers to rate how likely they are to recommend a brand to a friend on a scale of 1 to 10.
We applied the same concept at my marketing agency, Accelity, to gauge employee sentiment. In this episode, I cover why you need to ask what employees think at work and the tough but important lessons we’ve learned from four years of surveys.
Tune in to learn how to run an internal NPS for your organization!
If you like this episode, check out these resources.
- Podcast: Feedback is a gift, even when it sucks
- Podcast: Bad leadership habits
- Podcast: How do you build trust in business relationships?
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Production support is provided by Accelity.
More about the show: www.jackiehermes.com/podcast
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